Privacy Policy

At Viveres, we highly respect your personal data and privacy. This policy sets out the basis on which we process personal data that we collect directly from you or receive from third parties.

For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the data controller is Korcula Experts d.o.o., Zrnovo 697, 20275 Korcula, Croatia.

Our supervisory authority is AZOP – Croatian Personal Data Protection Agency, Fra Grge Martica 14, HR-10000 Zagreb, Croatia.
Tel: +385 1 4609 000
Email: azop@azop.hr

Types of Personal Data We Collect

"Personal Data" means any information that identifies you or relates to an identifiable individual. We may collect the following types of Personal Data through telephone, email, fax or WhatsApp inquiries:

Identifying and contact information (such as full name, telephone number, date of birth, email address and postal address)
Financial information necessary for bookings (such as credit or debit card data)
Passport, visa or other official identification details where required for accommodation registration or travel arrangements
Information related to your travel profile (such as arrival and departure times, nationality, accommodation and travel preferences, travel itinerary, tour group details, language preference and travel agent/company)

Sharing of Personal Data

We may provide limited personal information, such as your name and telephone number, to trusted service providers when necessary to fulfil services requested by you. This may include transportation providers, restaurants, wineries, or other partners where reservations or services have been arranged on your behalf.

Except as described above, we do not share your personal information with third parties.

Financial Information

We will not ask you to provide credit card or bank account details via email or through our website. We do not retain credit card or bank account details.

Purpose of Processing

We process personal data exclusively for the purposes for which it was collected, including the arrangement of accommodation, concierge services, and related travel services requested by you. Your data will not be used for purposes incompatible with these services, unless required by law or with your consent.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to request access to the personal information we hold about you, as well as the right to request correction or deletion of your personal data, except where we are required to retain such information for legal or regulatory purposes.

To exercise these rights, please contact us at: administration@viveres.eu